Tuesday, August 02, 2005
Marion’s Poodles – Act 1
This blog has reached an executive editorial decision; AOPA president Phil Boyer and his staff shall henceforth be known as Marion’s Poodles. They can flip, yip and do tricks on command with the best of the show puppies.
Today’s example involves Andy Cebula, AOPA’s senior VP of government and technical affairs who seems to hold FSSs and the controllers who work there in low esteem. He recently stated “Regardless of who provides the service, pilots need and deserve much better than what they’re getting now.”
Contrary to Mr. Cebula’s assertion, (and as mentioned in a earlier post), pilots seem quite satisfied with the service they’re getting. A study titled “Importance and Satisfaction of Flight Service” showed that 85% of IFR and 82% of VFR pilots were satisfied with FSS services. The conclusion stated that “Clearly, today’s flight service system is delivering items that are highly important and a level of service that produces highly satisfied customers.”
And who conducted this survey? It was done by Quantum Market Research at the request of that very same AOPA. It appears that not only are the AOPA executives disconnected from their own research, they are also very disconnected from the flying public they insist that they’re representing.
Today’s example involves Andy Cebula, AOPA’s senior VP of government and technical affairs who seems to hold FSSs and the controllers who work there in low esteem. He recently stated “Regardless of who provides the service, pilots need and deserve much better than what they’re getting now.”
Contrary to Mr. Cebula’s assertion, (and as mentioned in a earlier post), pilots seem quite satisfied with the service they’re getting. A study titled “Importance and Satisfaction of Flight Service” showed that 85% of IFR and 82% of VFR pilots were satisfied with FSS services. The conclusion stated that “Clearly, today’s flight service system is delivering items that are highly important and a level of service that produces highly satisfied customers.”
And who conducted this survey? It was done by Quantum Market Research at the request of that very same AOPA. It appears that not only are the AOPA executives disconnected from their own research, they are also very disconnected from the flying public they insist that they’re representing.
# posted by Skywise @ 9:12 PM 
